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My app is not loading

I have an android and I cannot open the app. It keeps stopping. I have been told on the FB page that this is a known issue but we cant be paying for a program we cant use. 1. Can we log in and have our app on another device? 2. What is the ETA on a fix? 3. If I uninstall the app will I loose everything or just login and it allow me to go where I left off.
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